Here are your most frequently asked questions answered. It is our top priority to keep our customers happy. Please read and follow all instructions provided to you in our FAQ’s to help speed up the process of your questions or concerns.
- When will my product be shipped? Once your order has been processed your item (s) will be shipped. Our current US shipping time is 5-7 business days. We occasionally ship on weekends, therefor your order may be delivered to you sooner than expected. HOORAY!
- Where is my USPS tracking number? Your individual USPS tracking numbers are sent to your email. Make sure you have provided us with a valid email address when making your purchase. Double check the spelling of your email address to ensure you receive your receipt and your tracking information. Please check all spam folders for your tracking numbers.
- Do you ship International? Yes we do. International deliveries have rare cases where they may take up to 30 days in delivery. This is due to how customs receives and delivers your package. We are not responsible for customs and government fees.
- I entered the wrong email, shipping address or quantity count how can I fix it before you ship? If you entered the wrong shipping address or email, contact us immediately “Error in shipping” to GetSlimTea@gmail.com within the same day of your order and before our offices close at 5:30 pm. If you wait longer then 5:30 pm when our offices close it may get shipped in the morning. Some orders process quickly and ship within 24 hours of purchase. Please contact us within the time frame allowed, otherwise we cannot change the customer error and it will ship. Sorry
- I entered the wrong address how can I fix it? Don't worry. We got you covered. Please email us as soon as possible within the same day of purchase in order to correct this error. Please understand that we ship to whatever address or quantity amount that you purchase or that you provide us and we email whatever email you provide us with. We are not responsible for customer shipping or email errors, please review your email and shipping address before finalizing your purchase. We ask all our customers to change their “error” in shipping addresses immediately as we are not responsible for the error.
- What if I ordered 2 or 3 items and only received part of them. What should I do? Do not worry, sometimes your orders are split in two when there is a low stock count. Simply contact us and we will gladly investigate your claim and send you any items missing if your case is valid.
- What if my package came back (returned to sender) to your company. Can you re send it to me? If you package was returned to us due to customer error in shipping or return to sender, customer is responsible for paying re-shipping costs.
- PLEASE NOTE: Sorry, there are no refunds available at this moment. We are not responsible for lost packages, stolen packages, re-routed back to sender packages, quantity errors, customer errors in shipping address or email address and not contacting us within our policy deadlines. Please note that we ship and email to the address you provide us with and ship your quantity or items that you purchase. Double check all your orders for the correct, quantity, address and email when ordering. All specials are non transferable or eligible to be applied or combined to a new purchase in credit or an upgrade. All original purchase orders stay as is with original purchased terms and cannot be upgraded or combined with any current specials.